Kmart shoppers will have to BOOK online

Kmart shoppers will have to BOOK online or be turned away at the door as the store resorts to desperate measures to comply with coronavirus rules – and customers are not happy

  • Kmart has enforced a booking system in 38 store locations around Melbourne
  • Patrons are asked to pick their preferred store and a time they would like to shop 
  • But customers on Facebook said they had trouble using the booking system 

Kmart shoppers will have to book online or risk being turned away at the door as the store attempts to comply with coronavirus restrictions.

Victorian retailers will be allowed to open their doors from midnight on Tuesday as the city comes out of its crushing lockdown.

To cater to the high demand while adhering to capacity rules allowing only 20 people in store at a time, Kmart will enforce a booking system in 38 store locations around the city. 

Melburians looking to visit Kmart from Wednesday will have to book a slot online (pictured: people queuing at Kmart during coronavirus)

Patrons are asked to visit the website or Social Q booking app to pick their preferred store. 

They are also asked to enter the number of people on the shopping trip, before selecting a preferred time from a calendar with available slots, separated by intervals of 20 minutes.

Customers who fail to book during peak periods will be turned away and asked to reserve a spot in a ‘virtual queue’ until the store clears.

‘If you come during peak trade (when our store is at capacity) we have a new service available to help make your shopping trip more convenient,’ the retailer said on its Facebook page. 

Upon visiting the website (pictured) or the Social Q booking app, patrons are asked to pick their preferred store, before entering the number of people on the shopping trip

Upon visiting the website (pictured) or the Social Q booking app, patrons are asked to pick their preferred store, before entering the number of people on the shopping trip

‘This service will allow you to carry on shopping until we’re ready to safely welcome you into store. We’ll send you an SMS notification as soon as we’re ready for you.’ 

But shoppers on Facebook said they had trouble using the booking system.

‘I have tried so many times to book since 1pm when the booking system was fixed to allow you to actually book 12:00am on Wed 28th October for Fountain Gate,’ one confused customer wrote, followed by a series of error messages. 

‘It is very frustrating that this is happening.’

Others were shocked that the store resorted to taking bookings.  

Kmart (stock image) said shoppers are welcome to visit the store at any time, as long as it's not during a peak period

Kmart (stock image) said shoppers are welcome to visit the store at any time, as long as it’s not during a peak period

‘How crazy is this system, why don’t you count people coming in and let someone enter whenever someone leaves,’ one user asked.

‘Supermarkets had this system and it worked very well. Not enough thought put into this system and how do people that don’t have internet, especially elderly folk, won’t be going.’  

‘I was told that you have to pre-book to get into your stores in Melbourne. Is this true?’ another asked.

Kmart responded and said shoppers are welcome to visit the store at any time, as long as it’s not during a peak period.

‘If you want to pop in and visit us in store… you still can. If the store is under capacity, you’ll be welcomed straight in by a member of our team,’ the store replied. 

KMART STORES IN MELBOURNE TAKING ONLINE BOOKINGS 

 Airport West

Altona

Boronia

Brandon Park

Broadmeadows

Brunswick

Burwood

Campbellfield

Carrum Downs

Chadstone

Chirnside Park

Clayton

Cranbourne

Dandenong

Eastland

Endeavour Hills

Footscray

Fountain Gate

 

 Greensborough

Hastings

Keilor

Keysborough

Knox

Manor Lakes

Melton

Moonee Ponds

Preston

Reservoir

Richmond

Rosebud

Rowville

Sanctuary Lake

South Morang

Southland

Tarneit

Templestowe

Werribee

Source: Kmart 

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